Kettle has arrived, 2 day turn around. Or what can be the cause my kettle has rust spots inside and am only using purified water inside.please help am stressed.Am enjoying my SMEG appliances. My kettle doesn’t come away from the stand easily any more it keeps getting stuck ?! We would love to have an opportunity to make things right- Can you kindly email us direct with your full name address and contact telephone... Read more. Hi Lily - Thank you for reaching out and your feedback - Have you contacted us to discuss this problem? It stopped boiling the water. It's large 1.7 litre capacity and 7 temperature settings make it ideal for all kinds of drinks from herbal teas to Specifications are ranked from bronze to gold based on the effectiveness of the change in improving durability, with bronze being the minimum recommended. UK-wide delivery on all our appliances. Kind Regards, Smeg Australia. I have to say the service from Smeg has been excellent. 31 December 2017 at 2:09PM edited 30 November -1 at 12:00AM in In my home (includes DIY) MoneySaving. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout. When contacted Customer Service, they were super prompt with resolving the issue by sending through a new kettle as it was still under warranty. I have to stay with the kettle while its boiling. It is indeed unfortunate that you have experienced this problem. Thank you for your feedback Mjay it is nice to hear we have had an opportunity to make things right - we are always available for any enquires. Have you contacted us to discuss this? Once we have this information we will be in direct contact with you to discuss this matter. too much regrind) used for the kettle body can distort when hot. Thank you for your review. Accept. These large kitchen appliances are the backbone of your kitchen, meant to last you many years. Puddle under it all the time.... so dissapointed. Our email address is diamondservice@smeg.com.au kind Regards, Smeg Australia. Purchased in December 2018 at Farmers NZ for $250.00. I've purchased the kettle, toaster and mixer and already the lettering on my kettle has starter to come off. Test method: “fill / boil / empty” with lid opening and closing and this is typically carried out for up to 20,000 cycles for kettles with concealed elements and 6,000 cycles for coiled immersed elements. It is beautiful in nearly every way. No changes are permitted without retesting and permission from the buyer. 17 posts. i cant wait to see whats gonna happen this time. I knew it was too good to be true. 7 replies 28.8K views ChrisGUK Forumite. Works fine, however discoloured within a few months from bright white to dirty white/yellow & cleaned with a damp cloth only bought for looks & because a reputable brand so was happy to pay the crazy amount, pretty disappointed! We would love to be given an opportunity to assist you with your problem, Have you contacted us to discuss this? It boils quietly and reliably, has a large, 1.7-litre capacity, looks great for a kettle and has a lid that opens with a pleasingly slow – but not so slow as to be irritating – action. With a capacity of 1.7 litres, it can make up to 7 cups of tea or coffee in one go, so overnight guests are well catered for. Find out more about our use of cookies Failure can occur  within a few weeks or later in life and depends on the design. ... look no further than the Smeg kettle. Thank you for your review. We would love to have an opportunity to assist you further. Thank you for your feedback. Add a touch of style to your breakfast set with this retro kettle from Smeg. It is indeed unfortunate that you have experienced this problem. Our email address is diamondservice@smeg.com.au and please mark to the attention of Lesley. Love my smeg kettle BUT the lid won’t open all the time ( stuck most of the time ) and the letters have fallen off? We would love to have an opportunity to assist you further. All I've got to do now is try to put the letter on straight. Write a review on ProductReview.com.au! We would love to help. Your local technical team can monitor quality. Once she has this information, she will be in direct contact with you. Thank you for your review. Some of the SMEG lettering has also peeled off, which makes it look cheap. They won’t be kept waiting long to sample your tea making skills either, thanks to the 3000 Watt output which boils water fast. The Smeg Jug Kettle has an automatic shut-off feature that will stop the kettle boiling if it's empty, if it's lifted off the base and if the water exceeds 100 degree C. Its secure lid makes sure you won't accidently spill any hot water. ... Read more. I wrote to Euro-parts Canada and they said there is nothing that they can do it was over a year and warranty was not valid/no parts available. Testing will confirm if durability is improved. With its mix of technology and slightly retro style, the Smeg kettles makes every moment special, from breakfast to afternoon tea, from a quick break to relaxing in the evening. If not, could you kindly email us direct with you... Read more. I bought from AO, so will contact them to swap, but as a review of the actual experience of a Smeg item, my first encounter with their products has been they are just style over substance. CHOICE Expert Rating: 62% Price: $129. And when boiling it opens by its self thus not switching off and this imits steam until there's none left this could boil out and cause the elements to ser fire. Have you contacted us to discuss this? What wonderful customer service and very unexpected. Our email address is diamondservice@smeg.com.au and please mark to the attention of Lesley. Ask your local technical team to monitor production quality. Very impressed with the post sales service. Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available! Totally disappointed with SMEG and the kettle. ( The kettle contacts was not working properly and did not boil). Once we have this information we will contact you direct to discuss. I am very disappointed. Thank you for your review, we are sorry to hear about your lid sticking and would love to have an opportunity to assist you. My kettle died after about a year and a half of use. Hi Jade. If not could you kind... ly email us direct with your full name address and contact telephone number along with a picture of the kettle and the base of the appliance that shows the serial number on it. We would love to have an opportunity to assist you further. Have you contacted us to discuss this issue? Thank you for your reviews. What’s happening? We were gifted this kettle as a housewarming gift and were so excited as we have dreamed of this kettle only to find it leaves a pool of water at the base. Once we have this information we will contact you direct to discuss. Have you contacted us to discuss this? Hi FrankM. Have you contacted us to discuss this further? Dear Debs61. Dropped, damaged and the switch won't hold down. Smeg Kettle Spares. I purchased the Pink Smeg kettle and pink Smeg toaster at the same time, and my kettle had faded, upon contacting smeg they contacted me immediately and are sending me a replacement kettle. Dear Aimz, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact ... Read more. Visit the official Smeg website for your country We have found a Smeg subsidiary or authorized distributor website for your region. The outcome is that the lid won't close. Have a question about Smeg kettles? If you have not contacted us, can you please email us direct with your full name, address and contact telephone number along with a photo of the kettle showing the bubbling and a picture of the base that shows the serial number on it. These cracks grow and cause breakage of the plastic parts. Can you please email us direct with yo... Read more, Hi our story is the same as the others.The button on the lid jams and wont let you access the top to fill.Great looking item but for the high price is not matched by high quality, Hi Jeff. Hi same thing has happened to my kettle.Today I pushed down on the kettle lid whilst it was boiling and miraculously it's now fixed !! Find the answer to this and other Appliance questions on JustAnswer. Fully testing prototype new designs to ensure good reliability and then ensure that the same parts and materials are used for production. It has a very secure lid which ensures you won’t spill any hot water either on yourself or the floor. Looks fantastic, I paid top money for this kettle and it’s leaking a puddle of water each time I use it - Why? !Was going to buy brand new white toaster and kettle for kitchen, but may reconsider after paying so much money.Does everything basic which is boil water but can’t clean kettle, Hi Tara D - Thank you for your review.. We would love to be given an opportunity to assist you with the problem with your lid and the letters and make things right. Please take a photo of the kettle and the data plate on its base an... Read more. The specification below provides the recommended improvements needed to improve product durability. Availability of Smeg products vary by country. Kettles. Could you please email diamondservice@smeg.com.au with your name, address and contact number? The Kettle leaks from the water gauge which is not safe. These sit below a lip at the top of the kettle body to hold the lid shut and when withdrawn, the lid is released. Smeg Slow Juicer Spares. Thank you for your feedback. Kind regards, Lesley from Smeg Australia. We would love to be given an opportunity to make things right - Can you please email us direct w... ith your full name, address and a contact telephone number along with a picture of your kettle along with a picture of the base - showing the serial number on it. Another cause is distortion of the plastic levers made of unsuitable or sub-standard materials which no longer protrude sufficiently to engage with the lip. It leaks and unable to be filed above the water gauge area. Textbook. These need to be reset in proper position and then reassembled. Was going to buy brand new white toaster and kettle for kitchen, but may reconsider after paying so much money. Chris jewitt UK And when boiling it opens by its self thus not switching off and this imits steam until there's none left this could boil out and cause the elements to ser fire. Works perfectly but this morning I noticed bubbling paint near the spout. Wide spout. Have you contacted us to discuss this issue? Thank you Lesley, Smeg Australia. Given the kettle as a wedding gift with the matching toaster and now the light around the switch will not come and therefore will not boil. Have you contacted us to discuss this? Iconic Retro-style 50s SMEG Kettle Hove, East Sussex Smeg KLF04BLUK Kettle, LED Display, 360 Swivel Base, 7 Temperature Settings, Water Level Indicator, Anti-Slip Feet, Soft-Open Lid, 3 … Can you kindly email us your full name, address and contact telephone number along with a... Read more, Thank you for you prompt reply and I have received the replacement sticker. Regards, Steve Cullen, Hi Graham and Natasha. Is it safe to use it. A less common cause is poor quality mouldings that break under stress. It is indeed unfortunate that you have experienced this problem. We would love to have an opportunity to assist you further. Was this answer helpful? Purchased in July 2019 at Myer for $200.00. Ensure that the quality and grades of all plastics used for kettles is suitable and that sub-standard contaminated plastics are not used. I thought we were investing in a high quality appliance that would last us years, but the opposite is true. It is indeed unfortunate that you have experienced this problem. If not could you kind... Read more, Hi the top hinge of my Smeg kettle is broken which I only now realise is plastic (disappointing as it was advertised as stainless steel and for the price one would think the hinge and cover would last a bit more). Order online and pickup in store today. Once we have this information we will contact you direct to discuss. Dear Mjay,Sorry to hear about your kettle. We will then be in direct contact with you to organise a replacement unit. Can't ask for more than that, Love my smeg kettle BUT the lid won’t open all the time ( stuck most of the time ) and the letters have fallen off? I saved all my credit card reward points for months and splurged on a new Smeg kettle in stainless/ chrome look for my new kitchen. If not, Can you kindly email us direct with your full name, address and a contact telephone number along with a picture of the appliance and a picture of the base of the appliance that shows the serial number on it. Could you please email service@smeg.com.au with your name, address and contact number. Once she has this information, she will be in direct contact with you. I purchased both the kettle and toaster as we are building our new home and want a nice set for the kitchen... Hi Debbie. Ltd. All Rights Reserved. Thank you for your quick reply and delivery. We are extremely dissatisfied and disappointed with our Smeg kettle. Brands and major control suppliers, such as Otter and Stryx, routinely carry out kettle durability testing. Can you please contact Smeg Canada direct. Our email address is service@smeg.com.au and please mark to the attention of Lesley. ProductReview.com.au has affiliate partnerships. The lid will open with a simple touch on the bottom on the handle, which can avoid scalding and warm button. The kettle won't discolour regardless of use or age. I can use it now only by putting a heavy lid from a sauce pan over the top of it to keep the lid closed. published 5 months ago. Good design; suitable choice of types of plastic and quality; maintain production quality. Metal body kettles usually use the same types of plastic lid closure mechanisms as plastic body kettles. Add retro style to your kitchen with the Smeg 50's Retro Style KLF04SSUK Jug Kettle. © 2021 ProductReview.com.au Pty. The Smeg kettle might look great but only scored between 68 and 70 per cent in CHOICE's kettle reviews Kettle Smeg kettles have been a hit of late, … Customer service were quick, nice and made sure they replied straight away to my messages. Buyer beware, you certainly do not get what you pay for! I purchased my kettle 2 years ago in Myer Perth. It is indeed unfortunate that you have experienced this problem. Our email address is service@smeg.com.au and please mark to the attention of Lesley, Kind Regards, Smeg Australia. Fill the kettle with water only within the Internal 1 cup marker (shown inside the kettle) and the MAX mark (shown on the water level gauge).
2. Forget fancy toasters and kettles, home cooks are proudly showing off their luxury Smeg ovens as part of a new kitchen trend on social media. Thank you for your review, we are sorry to hear about your lid sticking and would love to have an opportunity to assist you. We would love to have an opportunity to make things right for you, can you kindly email us direct with your full nam... Read more.